What is personal information?
Personal information is information that can be used to identify you. Such information normally includes your name, address, email, information about your health, travel itineraries, etc.

How do we collect personal information?
There are different ways for the personal information to reach our company. The clients like you provide this information when talking to our managers by phone, by email, live chat on our website or by other means of digital and traditional communication.

In addition to that, your personal information may be provided to us by third parties, such as travel agents and agencies, travel marketplaces and platforms, insurance providers and people who are making a booking with us on your behalf.

Booking your travel with us
While booking your travel to Tanzania with Serengeti Pristine Safaris, both directly and through the network of our partnered travel agencies, travel marketplaces and other travel professionals and resources, you consent to the collection, use and disclosure to third parties, which are various accommodation and third-party travel experiences providers in Tanzania and the Tanzania National Parks Authority, the following information:

• Your passport information (name, age, nationality and number)

• Residency

• Email address and phone number, emergency contact number

• Insurance details

• Health and medical information

• Meals and nutrition

• Tour details (hotels and itinerary)

• Payment information

Sometimes our adventures involve the use of third-party providers of accommodation, such as hotels and lodges, and travel experiences, for example hot air ballooning in Serengeti. To make these parts of your adventure happen, we may need to provide your personal information to these providers. For example, our partnered hotels are always asking for dietary and nutrition information to provide excellent and safe service. These third parties, however, may not use your personal information for any purposes other than to provide services related to your tour with Serengeti Pristine Safaris. By booking our adventure trips you agree to these disclosures.

In addition to that, we may use your personal information for the following purposes:

• Recommending the most suitable travel products to you and helping you to understand if they will be safe and enjoyable;

• Providing information about our travel products;

• Providing customer care and support services and resolving any issues related to our travel products;

• Making sure that our travel products are safe for you;

• Exercising regular business administration tasks (such as accounting);

• Making sure that we as a company are complying with the prevailing laws and regulations of Tanzania and other countries.

Booking on behalf of other travellers
If you are making a booking with our company on behalf of another person (e.g., your travel companion or when our trip is a gift you are making), you should ensure that the person for whom a booking is made is made aware of this policy and our terms and conditions.

Marketers
Our company is working with many partners from all over the world. These partners help us to promote our adventure travel trips (usually by providing consulting and marketing services), generate leads for us, etc. For better targeting and more effective marketing we sometimes disclose generalized, non-identifiable information about our customers to them.

Reviews
If you leave a review about your travel experience with Serengeti Pristine Safaris, this review may be published on our website with your name indicated there (unless you used a nickname while publishing it).

Personal information of the EU citizens
We inform the citizens of the European Union and the United Kingdom that your personal information is kept on our servers in the United Kingdom.

However, as described above, we may sometimes transfer your personal information to the providers of travel experiences outside of the European Economic Area.

Provision of the personal information under the law
We may also disclose your personal information in the cases described in the prevailing laws of Tanzania and the countries where we operate. Such cases may include a court order or other legally valid order of inquiry.

We may also disclose personal information in the cases of defending against legal claims or preventing actual or suspected harm to property or loss.

Medical information
We may share your medical and health-related information with the relevant medical personnel should it become necessary. Medical information is not shared with the third-party providers of travel experiences or the government unless the circumstances of such a disclosure warrant that it is in your vital interest. You may always opt out from providing us with your medical and health-related information; however, it is highly recommended you provide this information to make sure that your experience with us is safe.

Protection of your personal information
Our company is taking reasonable technical and other measures to make sure that all types of personal information at our disposal are stored safely and securely and are not accessible by unauthorized parties. A limited number of our staff (normally a manager handling your booking and your trip leader) are aware of your personal information.

We regularly audit our website, looking for security holes and/or other vulnerabilities.

In addition to that, we do not store your personal information longer than it may be necessary for the provision of our services.

Personal information of the minors
We do not knowingly collect personal information from minors (under 18). If you are a minor, parental consent or consent of a legal guardian is required for you to use our services.

Financial information
The financial information provided to us, such as the numbers of your credit cards and/or CVV codes, is further encrypted through SSL technology.

No paid disclosure to third parties
We never sell our customer lists to any third parties. The only cases when we may disclose your personal information to a third party are described above, and such disclosures are never pecuniary in nature.

Photo and Video
Sometimes your photo or video may be taken by a member of our staff, a professional photographer hired by us, or by another traveller. Our professional photographers are instructed to always seek permission before taking a photo. However, it is advisable to inform your trip leader, a photographer, and other trekkers in advance if you do not want to be photographed.

Sometimes, we may appoint a professional photographer to the group for making promotional images to be posted on our website or used in our printed brochures and other publications. In such cases, we will seek your written consent.

Transfer of personal information to other parties
When it becomes necessary for us to share your personal information with the third parties mentioned above, at all times we strive to ensure that the parties with whom your information is shared are applying solid confidentiality and privacy management protocols that comply with prevailing regulations.

The overwhelming majority of such third parties are located in the EU, UK, Australia, and the United States, where the standards of confidentiality and privacy issues management are known to be high.

Your rights in relation to personal information
We are committed to keeping our customers reassured that you have complete control over the personal information provided to us. Thus, according to the laws and regulations currently in place, some of your rights concerning personal information include:

• You may at any time ask us to correct or update your personal information if it is inaccurate, outdated, or incomplete.

• You may ask us to provide you with a copy of the information we hold about you.

• You may ask us to stop using your personal information.

• You may ask us to delete all or some of the personal information we keep.

• You may inform us that you would like to withdraw all consents you have previously given in relation to your personal information.

We will always try to act as instructed. However, in some cases, your decision regarding the personal information you provided may have certain consequences. After you submit your request, our managers will inform you of any consequences that your request might entail.

If you are a resident of the European Economic Area, under the GDPR you also have the following additional rights:

• You may withdraw your consent for us to use your information for marketing purposes.

• You may withdraw your consent for us to process your personal data.

• You may request us to transfer your personal information to you or to a designated third party.